ULC ONLINE PRIVACY AND SECURITY
Effective Date: February 1, 2020
What personal information do we collect? How do we use that information? How do we share your information with third parties? What options do you have to limit our collection and use of your personal information? How do we keep your information secure? How do we make updates to this policy? How can you contact us with questions about your privacy or this Policy?
What personal information do we collect? How do we use that information?
We collect various types of personal information when you register with our websites, mobile sites or systems (our “Sites and Apps”); purchase any products or services from us; contact one of our customer service or sales representatives; register for customer rewards programs; or complete a survey or enter a contest or promotion that we sponsor. This information may be collected directly from you (for example, when you complete our forms or enter your information on our websites to make a purchase) or indirectly through your device or browser when you visit our sites.
The following chart describes what categories of personal information we may collect, how we collect that information from you, the business purposes for which we generally use such information, and which types of trusted third-party service providers we may share that information with:
|Information Type||Source||Purpose||Third-Party Sharing|
|Direct Identifiers (Customer Name, Postal Address, Phone Number- E-mail Address)||Provided directly by customer|
|User-generated content (including logos, graphics, & photos)||Provided directly by customer|
|Payment information (credit card information, only last four digits are stored, checks)||Provided directly by customer|
|Purchase information (purchase date, purchase totals, product types)||Provided directly by customer|
|Digital Identifiers (IP Address, Cookies, Website Browsing and Interaction Activity, Other Device or Browser Identifiers)||Collected indirectly from customer’s browser or device|
|Website login credentials||Provided directly by customer|
|Inferences about customer preferences and characteristics||Inferred from information provided by customer and information collected indirectly from customer’s browser or device|
In addition to any personal information that you might provide when you do things like buy our products or create an account, we may also have access to other information about you if you interact with us via social media.
Information You Provide About Others
The content you choose to upload to our web site or send to us may include personal information of others (for example, an employee list). Before you upload and/or share personal information of others through our service, please ensure that you have the consent of such persons to do so.
We and our service providers collect information about how you use our services – for example what web or mobile pages you have viewed – to analyze trends, generate analytics, provide a better user experience, improve our products and services, detect and prevent fraud or security incidents and gather broad demographic information for aggregate use. Our sites use pixel tags, web beacons, and similar tracking technologies (collectively referred to as “Cookies”) that are created when you use our online services and are stored on your computer or mobile device.
Cookies help us offer convenient features like storing the contents of your shopping cart until you are ready to check out, remembering your login and account settings, recognizing your browser when you visit, customizing your current and future visits, and providing you with information about products that interest you. Cookies help us personalize your experience and save time during checkout. We also use the information we collect to compile statistics about our visitors and their use of our site to monitor site traffic, develop marketing programs, and improve our website design and content. We use the information collected by our third-party service providers using Cookies to analyze and track data, improve our services, determine the popularity of certain content, and better understand our users’ online activity. Our service providers may also show you advertisements for our products and services on other websites, and may combine this information with other information those service providers have gathered about your visits to those other websites so that the advertisements you receive are more likely to be of interest to you.
We may also obtain data that is publicly available or from third party sources, such as address verification services, to improve the accuracy of and add to what we know about our customers and prospective customers. We may combine this publicly available information with your personal information for the purposes described in this policy.
In addition to information collected from our customers, we and our service providers also collect certain information from candidates who apply for a job with PenFactory to contact you about your application and evaluate your qualifications for the position, including your name, phone number, e-mail address, postal address, education information, and employment information.
How do we share your information with third parties?
We may share the personal information we collect with affiliated third parties for our marketing or order processing purposes.
We may “rent” customer contact information to affiliated or approved brokers, just as we may “rent” similar information from such brokers. We also may share personal information in the following situations.
We sometimes use third-party service providers to act on our behalf, for example to help us fulfill your product orders, process payments, enhance and personalize your shopping experience with us, or to deliver our advertisements. Our service providers may receive your name and contact information, payment information and other content you upload to our sites or send to us, information about purchases you’ve made, cookies and other device identifiers, IP address, and website browsing and interaction activity. These service providers are only allowed to use your information in connection with the specific service they provide on our behalf.
Law Enforcement, Mergers, and Other Situations
We may be required to share your personal information in other, limited circumstances. For example, we may be required to share certain information to respond to a subpoena or similar judicial process, to comply with state, federal or local laws, to protect the security or integrity of our databases or website, to take precautions against liability, in the event of a corporate reorganization or, to the extent required by law, to provide information to law enforcement agencies. Additionally, your information may be transferred to another organization if, for example, we transfer the ownership or operation of the Sites and Apps because we have merged with or have been acquired by another organization, or if we liquidate our assets. In those cases, the new company’s use of your information will still be subject to this Policy and the privacy preferences you have expressed to us.
What options do you have to limit our collection and use of your personal information?
You have choices about how your information is collected and used. You can notify us of your preferences when you create an account with us, and if you would like to review, correct or delete your account information on our sites and apps, you can do so by logging in to your account or by contacting us directly. There may be times when we are unable to fulfill your request – for example, if providing access to your personal information would reveal confidential commercial or proprietary information or personal information about someone else (and we cannot separate your data), if we are prohibited by law from disclosing the information, or if we have a legal obligation to retain certain data, or if removal of such data would compromise the integrity of our data. We may require additional personal information from you for the purposes of verifying your identity and rights.
Opting out of Marketing Communications
If you no longer want to receive marketing communications from us, you can unsubscribe by following instructions contained in the messages you receive, by changing your marketing preferences through your Account Settings, or by contacting us through the Contact Us page on our web site. We reserve the right to send you certain communications relating to the products and services we provide, such as service announcements and administrative messages (for example, communications related to a pending order, an unresolved customer service issue, or a policy update). We do not offer you the ability to opt-out of receiving those communications.
If you don’t want our sites and apps to collect information using Cookies, you can change your web browser settings to reject Cookies from the site or to alert you before a cookie is placed on your computer. Each browser is different, so you should check your browser’s “Help” menu to learn how to change your cookie preferences. Please note that cookie-based opt-outs only apply to the specific computer and browser on which the opt-out cookie is applied. If you accept a cookie, you can delete it at any time through your web browser. If you choose not to accept Cookies, though, you will not be able to enjoy all the features available to our registered users.
How do we keep your information secure?
How do we make updates to this policy?
How can you contact us with questions about your privacy or this Policy?
For further information regarding this website privacy statement or related PenFactory policies and procedures, please contact us via email at: service@PenFactory.com.
Supplemental Notice to California Residents
California residents have the following rights:
- he right to request information about personal information that we have collected about that customer in the 12 months preceding the customer’s request (including the categories of information collected, the source of that information, the business purpose of that collection, the categories of third parties with whom that information is shared, and the specific pieces of personal information collected about that particular customer);
- The right to receive requested information in a readily-usable format if provided electronically;
- The right to request that we delete any personal information about the consumer that we have collected (although we may be entitled to retain some information for certain purposes);
- The right to opt-out of “sales” of personal information to third parties, if applicable; and
- The right to freely exercise your rights without being denied goods or services.
We cannot respond to your request to access or delete information unless we are able to both verify your identity or authority to make the request and confirm the personal information relates to you and/or your household. If you have an account on any of our sites and apps, we will verify your identity by having you log in to your account. If you do not have an account on our sites and apps, we will attempt to verify your request by asking you to provide identifying information that we will match to information in our files. We will only use information you provide in your request for the purpose of verifying your identity or authority to make the request. You can also designate an authorized agent to make a request on your behalf. Your agent will need to provide a Power of Attorney authorizing the agent to act on your behalf, or will need to complete the same verification procedures that would be required for a request submitted by you directly, and provide information that allows us to verify your authorization. We may deny deletion requests in whole or in part as permitted or required by applicable law. We do not charge a different price or rate or provide a different level or quality of goods or services based on your exercising your CCPA rights. We do not sell personal information. To exercise your rights under California law, please contact us as follows:
- Call our Customer Service main number (800) 851-4690. Leave a detailed message if prompted to do so.
- Or request online https://www.PenFactory.com/ccpa-form