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Delivery Information

We strive to deliver the best products and the lowest rates with true shipping costs. UPS Ground is usually the most cost effective way to ship promotional items. Within the continental US, shipping time is from one to five days via UPS Ground depending upon where the packages originate and their ultimate destination.

FREE UPS GROUND SHIPPING ON ORDERS* $100 AND OVER - LOWER U.S. 48 STATES ONLY

*Excludes Drinkware purchases

 

Production Time

• Products ship within 10 days after art approval unless purchasing 24 hr rush products which ship in 24 hours.

personalized pens cheap

 

Canada (International) Shipping: 
All orders are shipped from the USA, we also offer shipping to Canada.  Any fees associated with importing products into Canada such as but not limited to: brokerage fees, customs, duties, import taxes, etc. will be your responsibility.  These fees are collected by the carrier and calculated based on the value of your items.  To receive a quote on those possible fees you’ll need to contact UPS in Canada.  Those fees may be substantial even at their lowest cost.


Tax Information

If State Sales Tax is included on your invoice, PenFactory.com is required to collect and remit sales tax in the State your order was shipped unless a valid exemption certificate is provided by the customer. Purchases made outside of your State may be subject to sales and/or use tax. Customers are responsible for determining their sales and use tax liability and remitting such tax to the appropriate state tax agency.