Refund Policy - PenFactory.com
We will offer a refund on any item that is not imprinted as requested on the original order. We cannot accept a return on an item because you don't like the colors, imprint layout or style you selected or if the imprint was not correct due to a typographical error on your part. We will however make a speedy replacement if we caused any typo or did not produce what you specified. But since all of our items are imprinted, you must be totally sure that what you type in to us is what you want. Products that are defective or broken originating from our warehouse will only be authorized for even exchanges of original order – all claims must be filed within 30 Days. No exceptions!
PenFactory.com will send you a confirmation via e-mail. It is your responsibly to provide a valid e-mail address so that you can receive the order confirmation and verify on its entirely the information (color, imprint Information, item No., Qty, shipping address etc). If any change(s) and/or correction(s) is needed they must be submitted to PenFactory.com within 24 Hrs from the time of the order confirmation **FOR RUSH ORDERS - NO EXEPTIONS!! CHANGES MUST BE MADE THE SAME DAY THE ORDER IS PLACED** PenFactory.com will not be held responsible for any typographical error(s) if a confirmation was sent and no changes, corrections and or additions were made in a timely matter by the client. Absolutely no merchandise will be accepted without a Return Authorization Number from PenFactory.com. Authorized returns must be made within 15 days from the time the order was received. Merchandise must be returned in original packaging.
CUSTOMER IS ALWAYS RESPONSIBLE FOR SHIPPING THE PRODUCT BACK AND ALL COST INVOLVED. Please ship using a carrier that provides you with a tracking number and proof of delivery. We recommend UPS or FedEx. PenFactory.com will not be responsible for items lost by the carrier. SHIPPING COST IS NOT REFUNDABLE UNDER ANY CIRCUMSTANCES. *Absolutely no refunds on customized, special and personalized items*. Shipping fees are due for returned orders.
RETURN POLICY FOR NON-PERSONALIZED NON-CUSTOMIZED ORDERS ONLY: Orders can be returned within 30 days of delivery if the item has not been used or damaged. Item must be returned undamaged so please re-package carefully and insure for entire purchase price. Rush charges are not refundable. Customer is responsible for all shipping costs. Refund will be issued upon receipt of undamaged item(s). *Absolutely no refunds on customized, special and personalized items*.